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SHIPPING POLICY

  • USPS 2-3 Priority Mail Shipping: Usually 1-3 business days after an order is placed  

  • If you have ordered multiple items and one of them is on pre-order, please note that your entire order will ship once the pre-ordered item is in stock which could be 2-3 weeks.

  • If you need express shipping, please email twinflamecandleco2022@gmail.com.

  • Please double-check that your shipping information is correct at checkout. At this time, we are limited in our ability to make changes to an order once it has been placed, however, if we are able to make updates on your behalf, please note that these changes will not be reflected in your shipping confirmation email.

  • Once shipped, an order's tracking information is outside of our control, and as much as we'd like to be there, final delivery is out of our hands. We cannot replace missing or stolen packages. 

  • You should receive a shipping notification with tracking information once your order leaves our fulfillment center. 

RETURN, REFUND & EXCHANGE POLICIES

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At the Twin Flame Candle Co., each product is thoroughly inspected before they are shipped. Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to us within 7 days of delivery.

You may return your unused product within 14 days of purchase. The buyer is responsible for shipping cost on all return items.  We do not do exchanges at this time.

In the event the package is damaged during shipping, you may return your unused candle(s) for a full refund of your purchase price, less shipping and handling within 14 days of delivery. Just send us an email if you have any questions on the process at twinflamecandleco2022@gmail.com.

LOST ORDERS

We are seeing an uptick in USPS scanning in packages before they actually arrive at your door.  Please allow 5 business days before contacting us, or asking for a replacement to be sent. After the 5 business days, we would be happy to assist you.

WHOLESALE INQUIRIES

Interested in becoming a wholesale partner to Twin Flame Candle Co.? Please email us at twinflamecandleco2022@gmail.com.

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